Please read this page to ensure that you fully understand and agree to Nominet’s and Orb Online’s terms and conditions.
Please be aware that our products, software and services are subject to change at any time. Our prices are subject to change and we give a 90 day notice period to the customer. Your data and personal information will not be sold to third parties. Errors and omissions throughout the site are subject to review.
Under no circumstances will Orb Online be liable for a customer indirect or consequential loss of damage (without limitation).
By registering .uk domain names you enter into a contract with Nominet UK For further information please visit: http://www.nominet.uk/go/terms
Orb Online will send email reminders to customers, registrant and admin contact for the domain following ICANN guidelines:
- 1st Reminder – notice sent 30 days prior to domain expiry
- 2nd Reminder – notice sent 15 days prior to domain expiry
- 3rd Reminder – notice sent 3 days prior to domain expiry
- Deactivation – notice sent 2 days following domain expiry
- Deletion – notice sent 28 days following domain expiry
Renewal and Expiry
All domains are renewed on an annual basis. We send out reminder emails 30 days, 15 days, 3 days and 2 days before expiry. We will send the emails to the email address on the account, it is the registrants responsibility to ensure the contact details are up to date. Orb Online Ltd take no responsibility if your domain fails due to incorrect contact details. If you do not wish to renew a domain please ensure you contact us a minimum of 14 days prior to the domain expiry via email at firstname.lastname@example.org Alternatively you may set your domain to auto renew which can be managed through the client portal area. All domains will be auto renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance.
If you do not renew your domain before its expiry date then all the services we provide will be suspended and you will have upto 30 days (protected period) after to renew the domain name at the original renewal fee. Please log into the client portal to view renewal fees.
After 30 days your domain will be suspended and will proceed into a 60 day grace period where you will still be able to renew your domain name but with an additional redemption fee of £99 + Vat. This must be requested via email before the 80th day after the domain expiry, after 90 days your domain will be cancelled and deleted from the register and be made available for resale through a 3rd party registrar.
Orb Online Ltd will not guarantee the registering of a domain name.
Orb Online Ltd will not make any charge to transfer a domain to another registrar.
Please report any abuse emails to email@example.com and we will respond within 5 working days or receipt.
.UK Terms and Conditions
Please see the Nominet website for details and contractual obligation of the .uk domain name registration process at http://www.nominet.uk/go/terms